Effective Date: February 4, 2026
At Nxweb Services (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including web server design, mail server configuration, website development, and system maintenance services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you contact us, submit inquiries through our contact form, or engage our services, we may collect:
- Name and contact details (email address, phone number, WhatsApp contact)
- Business or company name
- Server configuration details and technical requirements
- Website project specifications and preferences
- Payment and billing information (if applicable)
1.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
1.3 Service-Related Information
When providing our services (server configuration, email server setup, website development, maintenance), we may access:
- Server access credentials and configuration files
- Website files and content management system access
- Email server settings and domain configurations
- WordPress and plugin information (for website maintenance)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services (web server design, mail server configuration, website development, and system maintenance)
- To communicate with you regarding service inquiries, project updates, and technical support
- To configure and optimize your servers and email deliverability
- To diagnose and fix technical issues with servers or websites
- To process payments and maintain billing records
- To send service-related notifications and updates
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in delivering our services, such as:
- Hosting providers for our website and infrastructure
- Payment processors for billing and transactions
- Communication platforms (email, WhatsApp) for client correspondence
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes, court orders, or government requests
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure server configurations and encrypted connections (SSL/TLS)
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Secure storage of server credentials and sensitive data
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to certain processing of your information
- Portability: Request transfer of your information to another service provider
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
10. International Data Transfers
We are based in Nairobi, Kenya, but we provide services to clients worldwide. Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Nxweb Services
Based in: Nairobi, Kenya
Phone: +254 113 434840
WhatsApp:+254 113 434840
Email: hello@nxweb.me
Website: https://nxweb.me
You may also fill out our contact form on our website, and we will respond to your inquiry promptly.
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By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.